1% Retirement Customer Service Representative

Contact Information

Contact: Brick Lewis
Phone: 800-277-2732
View Website

More Information

Position Description
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with his position may not be described herein, employees may be required to perform duties not specifically spelled out in this job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Job Title: 1% Retirement Customer Service Representative
Department: Administration (Retirement)
FLSA Status: Non
Pay: $24 / hour

SCSFA Mission: The South Carolina State Firefighters' Association was founded in 1905 to provide the state's firefighters and fire departments with education, training, benefits, and representation. Our mission is to serve the membership as the leader in advocacy, benefits, education, and safety, while acting as the steward of the Firemen's Insurance and Inspection Fund.

SCSFA Core Values: The South Carolina State Firefighters' Association expresses a reiteration of the values expressed in the Maltese cross points - representative of the profession which we serve - that are: sympathy, gallantry, perseverance, loyalty, dexterity, explicitness, observation, and tact. The Association feels that sharing of the qualities of our members greater enhances our collaboration and cooperation, and best describes how we will conduct ourselves, our business, and our representation for our members.

Job Summary: Serves as the 1 % Retirement Customer Service Coordinator for the Association by managing the internal daily needs of the South Carolina State Firefighters Association for retirement plans. This position works to provide effective communications and guidance to those members that are participating in the Association's Retirement programs - the Retirement Plan and Trust and/or the Length of Service plans (LOSAP). This position is supervised by the 1% Retirement Coordinator. This position will strive to always promote the benefits of all entities of the South Carolina State Firefighters' Association to all members that they engage through the course of their duties.

ESSENTIAL JOB FUNCTIONS

• Has the knowledge of the operational policies and procedures of the Association.
• Has the knowledge of the SC Firefighters Retirement – Trust and LOSAP Plans.
• Supervised by the 1% Retirement Coordinator with the scheduling and management of the Retirement Board of Trustees.
• 1% Retirement data entry management
• To maintain data privacy and security
• Provides professional and quality customer service to the participating members in the promotion and teaching of 1% retirement programs to our members.

Minimum Requirements to Perform Work:

• A High School diploma
• Preference to an individual with four (4) years of customer service experience
• A work history demonstrating professionalism. problem solving and strong data entry skills
• Proficient in Microsoft Office Suite, specifically Excel and ability to adapt to software programs
• Must have and maintain a valid SC Driver's license and a pre-employment screening
• Must be willing to travel, to include overnight and work fluctuating hours, as requested

Knowledge, Skills, and Abilities:

• Strong organizational skills, with the ability to assist retirement members as they navigate the plan system.
• Ability to communicate professionally through verbal and written communications.
• Ability to manage assigned schedules, meetings and communications as directed by the 1% Retirement Coordinator.

PHYSICAL DEMANDS

The work is considered sedentary, involves walking or standing some of the time, and involves exerting up to 10 pounds of force on a recurring basis or routine keyboard operations. The work may infrequently require participation and attendance to field exercises of emergency services and response to major emergency incidents as directed by the Association management. The work requires the following physical abilities to perform the essential job functions: balancing, mental acuity, and speaking.

WORKING CONDITIONS

Office work environment involves exposure to no known environmental hazards; and involves decision making that could lead to major organizational consequences. The South Carolina State Firefighters' Association has the right to revise this position description at any time and does not represent in any way a contract of employment.